Terms & Conditions of Ticket Sale
- Tickets cannot be exchanged or refunded after purchase.
- Date changes can be made up to 14 days prior to departure at a cost of £5.00 per booking. Tickets must be returned to, and received by Mersey Ferries, Victoria Place, Seacombe, Wallasey CH44 6QY, 14 days prior to cruise date. Recorded delivery is recommended as Mersey Ferries will not accept responsibility for tickets which do not arrive prior to the 14 days. Before returning your tickets, please call us on 0151 330 1444 to check availability for your new date. The £5.00 fee can be paid with credit/debit card or cheque payable to Mersey Ferries Ltd.
- Lost tickets cannot be replaced.
- MFL reserves the right to alter, or in the event of adverse weather, curtail or cancel the cruise, whereupon an alternative date or refund will be offered.
- The right to refuse admission is reserved.
- Dogs are not permitted (except for guide dogs)
- Passengers are not permitted to bring their own alcoholic beverages on board the vessel and we reserve the right to confiscate.
Disclaimer
Mersey Ferries Limited shall not be liable for any injury to and/or death of any passengers or loss of/or damage to any property of passengers whilst in the custody or control of Mersey Ferries Limited, unless such injury/death or loss is due to the negligence of Mersey Ferries Limited.
Passengers are advised to be aware of soot deposits on the top deck. The vessel will be cleaned prior to passenger boarding, but soot deposits are an unavoidable discharge from the funnel and will settle during the course of the cruise.
Information for Passengers with Disabilities
Wheelchair access is possible on to the main deck of the vessel only. The only access to the top deck is via steps.
Toilet facilities for passengers with disabilities are available on the main deck.
There is no parking directly alongside the vessel in Liverpool.