Terms & Conditions

Online Booking Conditions

1. It is possible to book up to 18 persons using the online booking facility. Larger groups should email: info@merseyferries.co.uk or telephone our Customer Service Department on: +44 (0) 151 330 1444.
2. Tickets are non- refundable except in the circumstances as detailed in point 5, below.
3. Date changes can be made for Manchester Ship Canal Cruises up to 14 days prior to departure at a cost of £5.00 per ticket. Tickets must be returned to, and received by Mersey Ferries (“MFL”) Victoria Place, Seacombe, Wallasey, CH44 6QY, 14 days prior to cruise date. ‘Recorded Signed For’ post is recommended as MFL will not accept responsibility for tickets, which do not arrive prior to the 14 days. Before returning your tickets, please call us on 0151 330 1444 to check availability for your new date. The £5.00 fee can be paid with credit/debit card or cheque payable to Mersey Ferries Ltd.
4. Lost tickets cannot be replaced or re-issued without proof of purchase. Any claim for replacement of lost tickets must be made at least 48 hours prior to the cruise. MFL will endeavour to give passengers as much notice as possible regarding any alterations, cancellations or curtailments of cruises.
5. MFL reserves the right to alter, or in the event of adverse weather, curtail or cancel the cruise, whereupon an alterative date or refund will be offered.

Mersey Ferries Website Disclaimer

This website is provided by Mersey Ferries on an “as is” and “as available” basis. Mersey Ferries makes no representations or warranties of any kind, express or implied, as to the operation of this website or the information, content, materials, or services for sale on this website. You expressly agree that your use of this website is at your own risk. 

To the full extent permitted by the applicable law, Mersey Ferries disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose. Mersey Ferries does not warrant that this website, its servers or emails which have been sent from Mersey Ferries are free of viruses or other harmful components. Mersey Ferries will not be liable for any damages of any kind arising from the use of this website, including, but not limited to direct, indirect, incidental, punitive, and consequential damages.

Certain laws do not allow limitations on implied warranties or the exclusion or limitation of certain damages. If these laws apply to you, some or all of the above disclaimers, exclusions, or limitations may not apply to you, and you may have additional rights.