Booking Your River Explorer Cruise
Will I need to pre-book a ticket for a River Explorer Cruise?
We encourage customers to book their tickets online before they visit. Tickets can be booked online on the day of your visit. Your booking allows you to set sail on any scheduled River Explorer Cruise on the date selected (subject to availability). One complete cruise trip is permitted per ticket. During school and public holidays, we encourage visitors to travel on the earlier daytime sailings if possible.
Please arrive at your departure point at least 15 minutes before your selected cruise time and have your booking confirmation ready to show to our staff members (digital or printed version).
How do I book a ticket?
Visit our River Explorer Cruise web page to pre-book the date of your cruise. Tickets can be booked online on the day of travel.
Can I buy a ticket at the terminal on the day that I would like to travel?
Yes, you can buy tickets at the ferry terminal on the day. Tickets are limited and are subject to availability.
Please note we only accept contactless payments at the terminals.
Can I get off the ferry at Liverpool Gerry Marsden, Liverpool or Seacombe, Wirral during my River Explorer Cruise?
Yes, with a River Explorer Cruise ticket you can break your 50-minute River Explorer Cruise by getting off the ferry at either Liverpool Gerry Marsden, Liverpool or Seacombe, Wirral. You can also stay on the ferry for the entire 50-minute cruise, the choice is yours.
How do I get a refund if the ferry does not operate due to weather or other operational issues?
Mersey Ferries has an excellent reliability record and operates in most weather conditions throughout the year. If in the unlikely event that Mersey Ferries cannot operate, please check our Terms & Conditions and email [email protected] with your booking information.
I’m now unable to travel on the date that I’ve booked, what should I do?
We are happy to offer a date change free of charge. To move your River Explorer Cruise ticket to a future date please call our friendly Contact Centre team on 0151 330 1003 who will be happy to help.
Are tickets refundable?
Tickets for River Explorer Cruises are non-refundable.
Can I book a group visit?
To book your group trip call 0151 330 1420 (Monday to Friday 8am-4.30pm) or email [email protected].
Find out more about our group trips here.
Can I book a school trip?
To book a school trip, please visit our dedicated school visits web page and complete the booking form.
If I have a Merseytravel ticket or concessionary travel pass, can I use the ferry for cross-river travel?
The use of Merseytravel tickets and concessionary travel passes to cross the river during River Explorer Cruise sailing times is subject to availability. Merseytravel tickets and concessionary travel passes are not valid for the full 50-minute River Explorer Cruise; they can only be used for cross-river travel.
Customers with Merseytravel tickets and concessionary travel passes can only buy cross-river tickets in person on the day of travel (subject to availability). Please arrive at the terminal 15 minutes before your preferred departure time to buy cross-river tickets on the day of travel.
Why is Woodside Ferry Terminal, Wirral closed?
Woodside Ferry Terminal, Wirral has temporarily closed for major refurbishment works.
Is U-boat Story Open?
Please note U-boat Story is currently closed - please see further details here.
Is Café Cross the Mersey open on the Ferry?
Café Cross the Mersey will be open during your cruise, so you can buy drinks and snacks. A licensed bar selling a range of acholic drinks is also available on board.
Are Woodside Ferry Village, Fab 4 Café and Matou at Liverpool Gerry Marsden open?
Please check the individual websites for opening hours and further information.
Are the toilets in the terminals and on the ferries open?
Yes, toilets in the terminals and on the ferries will be open for customer use.