This accessibility statement applies to

This website is run by Liverpool City Region Combined Authority. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)
  • We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website are not fully accessible:

  • Mersey Ferries’ online shop
  • PDF documents, application forms, leaflets and activities published on the website are not fully accessible.

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille, please contact: [email protected]

We’ll consider your request and get back to you in 10 working days.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact: Marketing Department, 1 Mann Island, Liverpool, L69 3HN or email the Marketing Department at: [email protected]

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us by phone or visiting us in person

We provide a text relay service for people who are D/deaf, hearing impaired or have a speech impediment.

Our offices have audio induction loops, or if you contact us before your visit, we can arrange a British Sign Language (BSL) interpreter.

Find out how to contact us

Technical information about this website’s accessibility

Merseytravel is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the following: non-compliances listed below:

  • Mersey Ferries online shop
  • PDF documents, application forms, leaflets and activities published on the website are not fully accessible.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

Guideline 2.1- Keyboard Accessible/ Guideline 2.5- Input Modalities/ Guideline 3.1- Readable/ Guideline 4.1- Compatible
We plan to complete further accessibility work on the Mersey Ferries online shop by April 2022.

Guideline 1/2/3/4
We are updating PDF documents and application forms, so customers can apply via the internet for Mersey Ferries services. This will be in place by April 2022.

Disproportionate burden/ Content that’s not within the scope of the accessibility regulations

PDFs and other documents
Some of our PDFs and Word documents are essential to providing our services. For example, we have PDFs with information on how users can access our services. By April 2022, we plan to either fix these or replace them with accessible HTML pages.

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018, if they’re not essential to providing our services. For example, we do not plan to fix the Spot the Difference activity sheet, which is featured on the Mersey Ferries blog section.

Any new PDFs or Word documents we publish will meet accessibility standards.

Live video
We do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations.

Pre-recorded video
We do not plan to add caption, text and audio descriptions to pre-recorded videos published before 23 September 2020, as they are exempt from the regulations.

Preparation of this accessibility statement

This statement was prepared on 16 October 2020. It was last reviewed on 17 December 2021. This website was last tested on 25 September 2020. The test was carried out by Mersey Ferries.

The test was conducted using a combination of automated tests and manual analysis across the main landing and focus pages, as well as additional page types as deemed necessary.