Mersey Ferries continues to follow government advice about essential travel and helping to reduce the spread of the Coronavirus and we are reviewing our services in light of this advice.

Update Tuesday 31 March: From Monday 6 April the morning and evening commuter services will be temporarily suspended due to a significant fall in demand but this will be monitored on a regular basis. If your journey is essential and you need to travel cross river please consider bus and rail options.

All River Explorer Cruises and weekend services have been cancelled and U-boat Story is closed.

We have also made the decision to cancel all Evening Cruises and Manchester Ship Canal Cruises in April and May 2020. If you have purchased a ticket for any of these cruises, we will be in touch shortly to arrange a refund. If you have booked a cruise using a gift voucher, we will refund you with a gift voucher.

If you have already bought a ticket for an Evening Cruise, Manchester Ship Canal Cruise or Liverpool Bay Cruise in June or beyond, we are currently planning for these cruises to take place. However, we are monitoring the situation closely and have suspended any further bookings in June.

We strongly advise people to follow the advice about non-essential travel and social distancing and more information is available online.

Customers who are key workers can visit www.merseytravel.gov.uk and rail and bus operator websites for the latest service information.

At Mersey Ferries, we aim to ensure that access to the ferry is easy for all visitors regardless of any disability and we are committed to continually improving access for all visitors.

The following facilities are now in place at Mersey Ferries:

On our vessels

  • Main decks are fully accessible, including wheelchair access
  • Accessible toilet facilities are available on the main deck
  • Food/drink cafe is located on the main deck

At our ferry terminals

  • All Mersey Ferries terminals are accessible for wheelchair users
  • Please note that the link span bridge, which connects the ferry terminal to the landing stage, can be quite steep, especially at low tide (times for low tide). Our staff can provide assistance or transport you by electric buggy from the terminal to the landing stage. If required, please request on arrival at the terminal.
  • Accessible toilets are available at all ferry terminals
  • There is customer parking available at both Wirral terminals, Seacombe and Woodside, including disabled parking bays. Parking fees apply at Woodside. Free parking is available at Seacombe. There is no car parking available directly at Pier Head terminal in Liverpool.
  • U-boat Story is fully accessible except for the Conning Tower. 

Information

  • Mersey Ferries information is available in alternative formats on request
  • River Explorer Cruise fact sheets available at terminals, which is an alternative to the recorded commentary played during the cruise

 

For further information about accessibility, please call: 0151 330 1003 (7 days a week 8am- 8pm)