Mersey Ferries continues to follow government advice about essential travel and helping to reduce the spread of the Coronavirus and we are reviewing our services in light of this advice.

Update Tuesday 31 March: From Monday 6 April the morning and evening commuter services will be temporarily suspended due to a significant fall in demand but this will be monitored on a regular basis. If your journey is essential and you need to travel cross river please consider bus and rail options.

All River Explorer Cruises and weekend services have been cancelled and U-boat Story is closed.

We have also made the decision to cancel all Evening Cruises and Manchester Ship Canal Cruises in April and May 2020. If you have purchased a ticket for any of these cruises, we will be in touch shortly to arrange a refund. If you have booked a cruise using a gift voucher, we will refund you with a gift voucher.

If you have already bought a ticket for an Evening Cruise, Manchester Ship Canal Cruise or Liverpool Bay Cruise in June or beyond, we are currently planning for these cruises to take place. However, we are monitoring the situation closely and have suspended any further bookings in June.

We strongly advise people to follow the advice about non-essential travel and social distancing and more information is available online.

Customers who are key workers can visit www.merseytravel.gov.uk and rail and bus operator websites for the latest service information.

Information Mersey Ferries collects

We collect data from our website to help us understand how many people access it, how it is used and whether there have been any technical problems. This doesn’t contain any personal information and we cannot link this data to individual visitors. All the information we collect in this way is deleted periodically. The data we collect includes:

We collect personal information only when you specifically and knowingly give it to us, for example by filling out an online form or by sending an email. We record what time you give us this information and keep track of where it is sent to. We will use the personal information you give us for the reasons stated when you provide it. We will only use it for other reasons where we have to legally or where this is allowed by law.

How we use your information

Cookies

Cookies are files which can be stored on your computer when you visit a website, they cannot be used to identify you personally.

These pieces of information are used to improve services for you through, for example:

How to restrict or block cookies

You can restrict or block cookies through your browser settings. The Help function within your browser should tell you how. You can find more detailed information about cookies and how to restrict or block them and how to delete them from your computer on the About Cookies website.

For information on how to do this on the browser of your mobile phone you will need to refer to your handset manual.

Links with other websites

Our site contains links to and from other websites. Mersey Ferries does not necessarily endorse or support the organisations that are linked to or from our website. We cannot guarantee that links will work all of the time, and we have no control over the availability of the linked pages on other websites.

Please be aware that other websites may deal with privacy differently from Mersey Ferries and we can take no responsibility for the privacy practices or the content of any linked websites. If you decide to access websites linked to ours, you do so at your own risk.

We welcome other websites to link to the information that is hosted on these pages. You do not have to ask permission to link but we can provide wording and linking graphics.

Virus and malware protection

We make every effort to check and test the material on our site for malicious software or 'malware'. However, Mersey Ferries cannot accept any responsibility or liability for any loss, disruption or damage to your computer system or information contained on it, which may occur as a result of using material from our site. It is always advisable to run an anti-virus program on any material downloaded from the internet.

If an email infected with malicious software is sent to us, it will be deleted automatically before it reaches our email system. Please be aware that if you have unintentionally sent us an email infected with malicious software, it will not reach us. If you don't receive acknowledgement of your email within 10 working days, please contact us.